Privacy Policy
Last updated: September 2025
Who We Are
NCGVilla is operated by NCG CONSULTING LTD, located at 126 East Ferry Road, C, London, England, E14 9FP. We list luxury villas for rent and sale, connecting property owners with guests and buyers worldwide.
What Information We Collect
When you browse our villas, we collect your IP address and the pages you visit. This helps us understand which properties interest people and improve our site.
When you inquire about a villa, we collect your name, email, phone number, and travel dates. We need this information to connect you with property owners and arrange your stay or purchase.
When you book through us, we collect additional details like your address and payment information. Your payment details go directly to our secure payment processor. We never store your credit card numbers.
How We Use Your Information
We use your contact details to respond to your inquiries about villas. If you ask about a property in Casa de Campo, we send you information about that specific villa and similar options that might interest you.
We share your inquiry details with the villa owner or property manager so they can prepare your quote and answer specific questions about their property. They need your travel dates, group size, and contact information to provide accurate pricing.
We send booking confirmations and important updates about your reservation. If a hurricane affects your destination or the villa needs emergency maintenance, we contact you immediately.
Who We Share Information With
Villa owners and property managers receive your contact information and booking details when you inquire about their properties. They need this to coordinate your stay and provide concierge services.
Our payment processor handles all financial transactions. We use established, secure services that meet international banking standards. We never see your full credit card details.
Service providers like our email system and website host have access to some data to help us operate. We choose partners who commit to protecting your information and use it only to provide services to us.
How Long We Keep Your Data
We keep inquiry information for two years to help with repeat bookings and provide better service when you return. Many clients book the same villa annually, and this helps us serve you faster.
Booking records stay in our system for seven years for accounting and legal requirements. This protects both you and us if any disputes arise.
You can request deletion of your personal information anytime, except where law requires us to keep records.
Your Rights
You can request a copy of all information we have about you. Send an email to info@ncgexperience.com and we'll provide everything within 30 days.
You can correct any wrong information immediately. Just contact us with the updates.
You can ask us to delete your data. We'll remove everything except what law requires us to keep.
You can opt out of all marketing instantly using the unsubscribe link in any email.
Security
We use SSL encryption on every page. Your connection to our site stays private and secure.
Our servers are protected by current security standards and regular updates. We monitor for breaches 24/7.
Employee access to customer data requires authorization and is logged. We know who sees what and when.
We never send your password or payment details via email. If you receive such a request claiming to be from us, it's a scam.
Cookies
Our site uses cookies to remember your villa searches and preferences. These small files help us show you relevant properties without asking the same questions repeatedly.
Analytics cookies tell us which pages you visit and how you found us. We use this to improve our site, not to track you personally.
You can disable cookies in your browser settings. The site still works, but you'll need to enter your preferences each time.
Children's Privacy
Our services are for adults booking luxury villas. We don't knowingly collect information from anyone under 18.
If we discover we've collected data from a child, we delete it immediately.
International Transfers
We're based in London but serve clients worldwide. Your information may be processed in countries with different privacy laws than your own.
We ensure all data transfers meet European data protection standards, regardless of destination.
Changes to This Policy
When we update this policy, we'll post the new version here with the revision date. Major changes that affect your rights will be announced via email.
Your continued use of our site after changes means you accept the updated policy.
Contact Us
Questions about your privacy or this policy? We're here to help.
Email: info@ncgexperience.com
Phone: +1 (800) 929-7193 (Toll-free from USA & Canada)
Mail: NCG CONSULTING LTD, 126 East Ferry Road, C, London, England, E14 9FP
We respond to all privacy inquiries within 48 hours. Your privacy matters to us, and we take every concern seriously.
Complaints
If you're unhappy with how we handle your data, tell us first at info@ncgexperience.com. We'll work to resolve it quickly.
You also have the right to complain to the Information Commissioner's Office (ICO) in the UK or your local data protection authority.