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Accessibility Statement

Last updated: September 2025

Our Commitment

NCGVilla believes luxury travel should be accessible to everyone, and that starts with our website. We've designed NCGVilla.com to work for people with diverse abilities, including those using assistive technologies. Digital accessibility isn't just about compliance: it's about ensuring everyone can dream about, plan, and book their perfect villa escape.

Accessibility Standards

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our website remains usable for people with disabilities. These international standards guide how we structure content, design interfaces, and code functionality. While perfect accessibility remains an ongoing goal rather than a fixed destination, we continuously work to identify and address barriers that might prevent people from using our services.

Our development team tests new features with accessibility in mind before deployment. We evaluate color contrasts, keyboard navigation, screen reader compatibility, and visual clarity as part of our standard development process. When we fall short of our goals, we document the issue and prioritize fixes in our development schedule.

Features for Better Access

Our website includes multiple features designed to improve accessibility and user comfort. The dark and light theme options accommodate different visual preferences and sensitivities, reducing eye strain for users who spend extended time browsing villas. You can switch themes using the toggle in our main navigation, and your preference saves automatically for future visits.

Mobile optimization ensures our site works seamlessly across all devices, from phones to tablets to desktop computers. Responsive design means content reflows properly regardless of screen size, and touch targets are sized appropriately for finger navigation. Pinch-to-zoom works throughout the site for users who need to enlarge content beyond our default sizing.

We've structured our website with clear hierarchies and consistent navigation patterns. Skip links allow keyboard users to bypass repetitive elements and jump directly to main content. Headings follow logical sequences that help screen reader users understand page organization and navigate efficiently to sections that interest them.

All images include alternative text descriptions that convey important information when images cannot be seen. For villa photos, we describe key features rather than just labeling them generically. Form fields include clear labels and instructions, with error messages that explain exactly what needs correction.

Keyboard Navigation

Every interactive element on NCGVilla.com works with keyboard navigation alone. You can browse villas, complete inquiry forms, and access all information without using a mouse. Tab order follows visual flow logically, and focus indicators clearly show your current position on the page.

Dropdown menus and interactive components include appropriate keyboard controls. Escape closes menus, arrow keys navigate options, and Enter selects choices. We avoid keyboard traps that might strand users in particular sections of the page.

Screen Reader Compatibility

Our code includes proper semantic markup that helps screen readers interpret and announce content correctly. We use appropriate heading levels, list structures, and landmark regions that allow screen reader users to understand and navigate our content efficiently. Form fields include programmatically associated labels and descriptions that screen readers announce when users interact with them.

Complex information like villa amenity lists and pricing tables includes additional context for screen reader users. We avoid conveying information through color alone, ensuring important details remain accessible regardless of how users perceive our site.

Visual Design Considerations

Color contrast throughout our site meets or exceeds WCAG standards for both normal and large text. We've chosen color combinations that remain distinguishable for users with various forms of color blindness. Important information never relies solely on color to convey meaning: we include text labels, patterns, or icons as additional indicators.

Text remains readable when enlarged up to 200% without horizontal scrolling. Line lengths stay comfortable for reading, and spacing between elements prevents crowding that can make content difficult to parse. We avoid automatic animations that might trigger vestibular disorders, and any movement can be paused or stopped by user preference.

Multimedia Accessibility

While our villa listings primarily use static images, any video content includes closed captions for users who are deaf or hard of hearing. We provide transcripts for important audio content and ensure media players include keyboard controls. Auto-playing content is avoided to prevent unexpected noise that might disrupt screen reader users or startle visitors.

Browser and Assistive Technology Support

NCGVilla.com works with current versions of major browsers including Chrome, Firefox, Safari, and Edge. We test compatibility with popular screen readers including JAWS, NVDA, and VoiceOver. While we cannot guarantee perfect functionality with every assistive technology combination, we address compatibility issues when reported and technically feasible.

Known Limitations

Despite our efforts, some parts of our website may present accessibility challenges. Third-party tools like mapping services or payment processors may not fully meet our accessibility standards. We work with vendors to improve their accessibility but cannot always control external content immediately.

Some older PDF documents from villa owners may not be fully accessible. We're working to replace these with accessible alternatives and request that property owners provide information in accessible formats going forward.

Feedback and Contact

We welcome feedback about your accessibility experience on NCGVilla.com. If you encounter barriers or have suggestions for improvement, please tell us. Your input helps us identify issues our testing might have missed and prioritize improvements that make the biggest difference to real users.

Email: info@ncgexperience.com
Phone: +1 (800) 929-7193 (Toll-free from USA & Canada)
Mail: NCG CONSULTING LTD, 126 East Ferry Road, C, London, England, E14 9FP

When reporting accessibility issues, please include the page URL, the problem you encountered, and any assistive technology you were using. The more specific your feedback, the better we can address the issue.

Response Timeline

We aim to respond to accessibility feedback within two business days. Simple fixes are often implemented within a week, while complex issues may require longer development cycles. We'll keep you informed about our progress and let you know when issues are resolved.

If you need immediate assistance accessing information on our website, call us directly. Our team can provide villa information, process inquiries, and arrange services over the phone while we work to resolve any digital barriers.

Continuous Improvement

Accessibility remains an ongoing priority at NCGVilla. We regularly audit our site for accessibility issues and implement improvements as part of our normal development cycle. New features undergo accessibility review before launch, and we update our testing procedures as standards and best practices evolve.

We provide accessibility training to our content creators and customer service team to ensure everyone understands how their work affects users with disabilities. This shared responsibility helps maintain accessibility as we add new villas, update content, and enhance our services.

Alternative Access Methods

If our website remains inaccessible despite our efforts and accommodations, we provide alternative ways to access our services. Our phone lines are staffed during business hours, and we respond to email inquiries promptly. We can provide villa information in alternative formats upon request, including large print or plain text documents.

While we strive to exceed minimum legal requirements, we acknowledge our obligations under applicable disability discrimination laws. Our accessibility efforts reflect both legal compliance and our genuine commitment to inclusive service. We believe everyone deserves to experience luxury travel, and that commitment extends to every aspect of our service, starting with this website.